Conflict resolution and management

The Sanders article was useful for acknowledging the positive side of conflict. Too often when we first encounter conflict, particularly in the workplace, we react negatively. It is important as a supoervisor of staff to sit back and position yourself at the source of the conflict. Is it just a disaffected co-worker or does it have some sunstance?

One useful technique is to establish a team meeting to discuss aims and objectives of the Library and determine where we are and what has changed. This often helps to empower co-workers.

I need to be more open to workers criticism.